Privacy Policy
Last updated: September 2026
1. Who we are
Madani Electric ("we," "us," "our") is a family-owned electrical supply and services company based in Hamra, Beirut, Lebanon. This policy explains how we handle information when you visit our website or contact us.
2. Information we collect
We collect information you provide directly to us, including your name, phone number, delivery address, area/city, and any order notes, when you place an order through our website, submit an enquiry, or contact us via WhatsApp, phone, or email. We also record your chosen payment method (Cash on Delivery or Whish Money). We do not collect or store payment card details, banking information, or Whish account credentials through this website — orders are sent to us via WhatsApp, and payment is arranged directly with you.
3. How we use your information
We use the information you provide solely to respond to your enquiries, provide quotes, schedule services, and communicate with you about your order or request. We do not sell or rent your personal information to third parties.
4. Third-party services
When you contact us via WhatsApp, your message is subject to WhatsApp's own privacy policy. Our website may use standard analytics tools to understand site traffic; these tools may collect general, non-identifying usage data.
5. Data retention
We retain contact information for as long as necessary to respond to your enquiry and maintain reasonable business records, such as invoices and service history.
6. Your rights
You may contact us at any time to ask what information we hold about you, or to request its correction or deletion, using the contact details below.
7. Contact us
If you have questions about this Privacy Policy, contact us at info@madanielectric.store or call 71 159 164.